This is a complex and varied topic, so even though I’ve written about hiring the best talent, making smart hiring decisions, and KPIs for People teams, there’s a lot more to unpack here. In this post, let’s go over how to think about the steps in your process and a simple checklist to follow. I…
Tag: success
KPIs for People Teams
Understandably, teams and leaders are always curious about how to best monitor, track, and analyze data for various functions at the company. In this post, we’ll focus on: The most useful KPIs for People teams How to establish tracking and reporting metrics regarding these areas of responsibility Common metrics that are often misinterpreted or meaningless…
Startups: Prioritize Turning Your Customers Into Evangelists
It always blows my mind when I’m talking to a startup (or business in any growth stage for that matter) and they have no idea what their Net Promoter Score (NPS) is. Your Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend your company’s products…