It always blows my mind when I’m talking to a startup (or business in any growth stage for that matter) and they have no idea what their Net Promoter Score (NPS) is. Your Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend your company’s products…
Month: February 2019
What Incentivizes Your Startup Staff (it’s not really free beer and ping pong)
It’s easy to get caught up in the (by now cliche?) norms of startup life. The standing desks and open-office layout abound in a variety of snacks, catered lunches, breakout spaces, beer, cold brew on tap, and the list goes on. I would never promote getting rid of these perks; I think they’re important. What…
Startups: Hire Top Down or Bottom Up, Just Make a Smart Decision
Lately I’ve noticed a lot startups that seem to be haphazardly seeking their next hire. Don’t get me wrong, the positions they’re trying to fill make a lot of sense, but the strategy and logic behind who to hire when seems to be vacant or skewed. This seems to happen for a few reasons: Casting…
Startup Leaders: Your Team’s Job Isn’t To Make Your Job Easier…Yet
In a startup, you need every bit of horsepower you can get; but few know how to harness that from their staff. I promise you, your people are hungry to achieve great things, they just have to be shown how. I know a lot of folks who work at startups; I have for over a…
Meaningless Buzzwords Are Killing (what could be) Your Startup’s Culture
Please note: This post contains affiliate links. If you buy something through one of those links, you won’t pay a penny more, but we’ll get a small commission, which helps keep the lights on. Thanks! Here’s how you can turn company values into a living organism, thriving in an ecosystem that is functional and makes…